Arkeia Software

Customer Success: USC Education Savings Plans, Inc

  • 1 Backup Server
  • 50+ Linux & Windows Server Agents
  • 1 Microsoft Exchange Agent
  • 5 vStorage Agents
  • Tape Automation
Key Results
  • Simplified backup management
  • Improved backup reliability
  • Increased flexibility


USC Education Savings Plans, Inc. Selects Arkeia to Bring a New Level of Simplicity and Reliability to Protecting a Mixed Environment of Virtual and Physical Machines.


USC Education Savings Plans, Inc. (USCI) is committed to helping parents across Canada save for post-secondary education for their children. USCI serves customers from their enrollment right through to the delivery of Education Assistance Payments to qualified students. USC Education Savings Plans Inc. (USCI) is a wholly owned subsidiary of The International Scholarship Foundation (The ISF) and is the exclusive distributor and administrator of USC Education Savings Plans (USC Plans).


USCI’s backup solution, CA ArcServe, did not provide the level of reliability and functionality that USCI required. “ArcServe was slow, complex, and had a terrible user interface,” says Gaelan Mines, Senior Network Administrator at USCI. “We needed a product that delivered functionality and performance, along with ease-of-use.”

USCI selected Arkeia Network Backup following a competitive bake-off that evaluated Acronis Backup and Recovery, Symantec Backup Exec, and Arkeia Network Backup.


NUSCI deployed Arkeia Network Backup to protect 50 physical and virtual computers and five VMware vSphere hypervisors. Starting in July 2010, USCI deployed Arkeia’s vStorage Backup Agent for VMware’s vSphere 4.0 and later upgraded to vSphere 4.1. “Using VMware’s vStorage APIs for data protection (VADP), Arkeia’s solution supports advanced capabilities like Changed Block Tracking, file-grain restores, ‘thin-full’ backups, and ‘hot-add’ storage. The software was easy to install and to get up-and-running,” reported Mines.


“Arkeia does vStorage backups just as well as vendors who only support VMware. But with Arkeia, we enjoy the simplicity and cost-savings of a single solution that protects both physical and virtual environments,” explains Mines.

Using Arkeia Network Backup, USCI also benefits from Arkeia’s remarkable flexibility. “We are able to safeguard all our data offsite—though some backups are saved to tape while others are replicated to our private cloud. Arkeia doesn’t limit our options. It ‘plays nicely’ in our IT infrastructure.”