Arkeia Software

Dedicated Hosting

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"For more than two years we looked for a vendor who could provide customer-specific restore rights for our shared hosting customers. Arkeia Network Backup v8.1 can provide granular restore rights for our customers down to the database grain, ensuring customer-specific security."
- Dennis Kittrell, Senior Product Manager, Aplus.net, a managed service provider with more than 100,000 servers under management.

Dedicated hosting companies are looking for ways generate new revenues and drive down operational costs. Since customer data is created and stored at the hosting companies, there is an opportunity to offer a self-managed backup option. Typically, customers want control over their backups, especially concerning who and what data can be restored.

Backup and Restore Self-Service

Backup and restore management involves a dedicated backup server per customer. Customers who want to set and manage backups for their company directly do so for several reasons: to match changing value of data or changing restore requirements, to overcome perceived security shortcoming (e.g. they don't want to share a backup server), or because of legal or regulatory constraints. For customers who want to set and manage their own backups, the legacy answer has been to deploy a backup server per customer. Deploying a stand-alone backup server, howver, requires significant investments in time, hardware and software.

Virtual Backup Server Appliance: an emerging alternative is to deploy a virtual appliance, a complete backup server in a virtual environment. With an integrated virtual appliance, you can quickly deploy dozens or hundreds of backup servers on shared hardware and manage these appliances through a central management console.

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Restore Only Self-Service

Some dedicated hosting customers are happy to let their hosting company backup their data, and only require the ability to restore their own data. For these customers, Custom Restore Objects (CRO) grant restoration rights to specific users, which enables them to restore data that they have been given access to without having to bother a backup administrator at the dedicated hosting company.

Not only do CROs allow administrators to grant access to unstructured data, but they also allow administrators to grant access to structured data, such as application data and databases. For example, administrators can assign roles to specialized administrators to allow restoration of specific databases, such as MySQL, or applications, such as MS Exchange.